Overview

Our return and exchange window is 7 days starting from the date of purchase. Full refunds or product exchanges will not be available after the 7-day period.

Items submitted for return must be unused, kept in their original received condition, and returned with complete original manufacturer packaging.

Items not eligible for return: Consumable goods such as food, fresh flowers, newspapers and magazines; intimate apparel, hygiene products, dangerous goods, flammable liquids and gases are non-returnable and non-exchangeable.

Other non-returnable items Gift cards, downloadable software, selected health and personal care products

An invoice or proof of purchase is required to process returns. Please do not send products directly back to the manufacturer.

Cases eligible only for partial refund

• Books with obvious signs of use
• Opened CDs, DVDs, videotapes, software, game discs, audio cassettes, vinyl records
• Items with damage, missing parts or abnormal status caused by factors outside our control
• Items returned more than 7 days after delivery was signed for

Refund Information

Once we receive and inspect your returned goods, we will send an email to confirm receipt and notify you whether your refund application is approved.

Once approved, refunds will be processed within several business days and automatically credited back to your credit card or original payment method.

Delayed / Missing Refund

If you have not received your refund, please first verify your bank account.

Next, contact your credit card provider. Refunds often require processing time to appear on your statement.

Then check with your bank. Refund postings have their own processing timeline.

If you still cannot locate your refund after completing the above checks, contact us at {Email Address}.

Sale Items

Refunds are only available for regular-priced goods. Promotional sale items cannot be returned or exchanged.

Product Exchange

Exchanges are only accepted for items with manufacturing defects or damage. If you wish to exchange for the identical product, please email us at {Email Address} and send the item to: {Physical Address}.

Gift Orders

If your order was marked as a gift and shipped directly to you, you will receive gift credit of equal value upon return. We will mail the gift card after we receive and verify your returned item.

If the order was not marked as a gift, or was ordered by the giver for later forwarding, the refund will be issued to the original payer, and the giver will be notified of your return.

Return Shipping

Please send returned goods to: {Physical Address}.

Return shipping fees are the responsibility of the customer and are non-refundable. If a refund is issued, return shipping costs will be deducted directly from your refund amount.

Delivery lead time for replacement items varies by destination region.

For high-value returns, we recommend tracked shipping or shipping insurance. We do not guarantee receipt of returned packages.

Support

For any questions regarding returns and exchanges, feel free to contact us via {Email Address}.

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